Be The Expert; Not The Asshole
Anyone can be the Asshole (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Be The Expert; Not The Asshole...
View ArticleMeet the New Boss…
Some advice for first-time managers (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Meet the New Boss…...
View ArticleThis is the Business We’ve Chosen
From the Roth School of Management (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) This is the Business...
View ArticleNot Everyone Has to Eat Shit Sandwiches
In Fact, No One Has To… (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Not Everyone Has to Eat Shit...
View ArticleDon’t Overthink This
Shit sandwiches are not complicated (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Don’t Overthink This...
View ArticleStop Assuming; Start Asking
…if you want top talent (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Stop Assuming; Start Asking Are you...
View ArticleEOD FITB
ASAP (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) EOD FITB EOD = end of the day. FITB = fill in the...
View ArticleShit Sandwiches Are Not The Goal
The Goal is The Goal (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Shit Sandwiches Are Not The Goal...
View ArticleForgetting the Goal: A Leadership Dilemma
The Big G Goal, That Is (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Forgetting the Goal: A Leadership...
View ArticleChanging a Little Changes a Lot
Best Reviewed Lesson in the Book… (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Changing a Little Changes...
View ArticleGrow or Decay: It’s Your Choice
Most (Unfortunately) Choose Decay (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Grow or Decay: It’s Your...
View ArticleEveryone Likes You… They Really Like You!
Well, they will… (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) Everyone Likes You… They Really Like You!...
View ArticleThe Fastest Way To Achieve Success
It’s like… instantaneous! (One of the 83 quick and practical life & work lessons from Sh*t Sandwich: Quick & Practical Success Lessons for Practically Anyone.) The Fastest Way To Achieve...
View ArticleCall Me Crazy, but if it Was My Dealership, I’d Want the Tail Wagging the Dog
Call Me Crazy, but if it Was My Dealership, I’d Want the Tail Wagging the Dog The biggest problem nearly every dealership faces today (as they did yesterday, ten years ago, and five decades ago) is...
View ArticleAutomotive Retail Disruption: How Process Would’ve Made a Difference
Automotive Retail Disruption: How Process Would’ve Made a Difference We all know good habits are learned in bad times, and bad habits are learned in good times. For virtually every car dealer in...
View ArticleCustomer and Employee Safety Doesn’t Have to Equal a Bad Experience
Customer and Employee Safety Doesn’t Have to Equal a Bad Experience Despite the long post, I’ll start with a quick tip to businesses small and large regardless of the market conditions: Make it easy to...
View ArticleCar Dealers: “We Were Killing It… Now What?”
We Were Killing It… Now What? For a variety of reasons (pent-up demand, stimulus checks, fear of public transportation, etc.) year-over-year sales increased for virtually all dealers in the third...
View ArticleCustomer Service 101: The Customer is Not Always Right
Customer Service 101 The Customer Is Not Always Right You’ve probably heard (more than once) that the customer is always right. They are not. Of course, they don’t have to be right. They are your boss’...
View ArticleImproving Customer Communication: Nebulous Term or Primary Driver of Improved...
Improving Customer Communication: Nebulous Term or Primary Driver of Improved Customer Experience? Given that the cause of most customer service issues stem from misaligned expectations, and that...
View ArticleGreat Leadership & The Customer Experience
Great Leadership & The Customer Experience We debated including a list of leadership traits in Ridiculously Simple Customer Experience because so many ineffective managers are looking for...
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